The role requires the incumbent to oversee departmental strategy, resource allocation, and performance monitoring to drive operational excellence.

Responsibilities

• Supervise and review the day-to-day activities of the Team, ensuring productivity and quality standards are met
• Coach, mentor, and onboard new staff, delivering career development planning and growth opportunities
• Manage departmental budgets, financial reporting, and resource planning to meet productivity targets
• Design and refine business processes to enhance speed, quality, efficiency, and output
• Establish control and feedback mechanisms to monitor operational performance and compliance
• Analyze performance data including financial, sales, and activity reports to measure goal achievement and uncover improvement areas
• Prepare and maintain periodic reports to track strategic goal progress for executive review
• Maintain and strengthen relationships with external business partners to support service delivery
• Collaborate with other departments to ensure consistent work practices and identify cross-selling opportunities

Requirements

• Degree in Business Administration or equivalent
• Minimum 5 years of relevant experience with strong product knowledge
• Minimum 1 year of experience leading a team
• Mandatory certifications: BCP, PGI, ComGI, HI
• Team-player attitude, detail-oriented mindset, and strong sense of accountability
• Excellent analytical, communication, and time-management skills
• Proven hunger to learn, adapt, and grow alongside the organization